No wonder people don't trust dealers and their staff

[raj672]

I recently bought a new 2005 kia spectra. Since it was an 05, I got 0% finance for 5 yrs. I was in need of a new car as my old car was costing an arm and a leg. Anyways, I went in bought the car at MSRP and got the deal done as I had no time/energy to negotiate with them. When I took it home I noticed that it didn't have any floor mats and the owner's manual was missing as well. Next day, I got an owner's manual form another used 05 kia and was told that the 05 kia spectra didn't come with floor mats. I checked kia's website and they had floor mats listed. So I had to send them the info as proof that it should have floor mats. I went back to the dealership a week later to get them and I was given some rubber mats that I could have bought from Wal-Mart.

It's amazing how they don't have customer service in this business. I wasn't given any apology, rather I was told that the mats are costing them extra.

Oh by the way they took out $6.16 from my bank account that I owe them but was told to forget about it as it was only $6.16.

This great dealership is "KIA OF BRAMPTON" and I'm spreading the word to look out!.

I even told them at my visit that I work for an insurance company and they should be expecting some referrals if I get good service. Was that too much to ask specially when someone is paying MSRP price :nono: :nono:

[jww]

Obviously these guys didn't get it

KIA of Brampton + desire/motivation to buy = bad experience

On the other hand, our recent purchase of a 2006 Hyundai Sonata GLS Premium was a treat of an experience. We worked a deal that was $700 above dealer invoice and got our block heater installed for cost ($100). Can't beat that at all.

Pathway Hyundai (Ottawa) + desire/motivation to buy = good experience.

jww

[pogs]

I recently bought a new 2005 kia spectra. Since it was an 05, I got 0% finance for 5 yrs. I was in need of a new car as my old car was costing an arm and a leg. Anyways, I went in bought the car at MSRP and got the deal done as I had no time/energy to negotiate with them. When I took it home I noticed that it didn't have any floor mats and the owner's manual was missing as well. Next day, I got an owner's manual form another used 05 kia and was told that the 05 kia spectra didn't come with floor mats. I checked kia's website and they had floor mats listed. So I had to send them the info as proof that it should have floor mats. I went back to the dealership a week later to get them and I was given some rubber mats that I could have bought from Wal-Mart.

It's amazing how they don't have customer service in this business. I wasn't given any apology, rather I was told that the mats are costing them extra.

Oh by the way they took out $6.16 from my bank account that I owe them but was told to forget about it as it was only $6.16.

This great dealership is "KIA OF BRAMPTON" and I'm spreading the word to look out!.

I even told them at my visit that I work for an insurance company and they should be expecting some referrals if I get good service. Was that too much to ask specially when someone is paying MSRP price :nono: :nono:

Yes, I dislike the whole song and dance also. However, you should never be in a rush. I wonder if there is a way that customers could protest w/o getting into trouble. The dealership has to know that they haven't made a good impression. I'm really not sure as to why some dealerships are soo poor when it comes to customer service.

cheers,
pogs

[raj672]

Obviously these guys didn't get it

KIA of Brampton + desire/motivation to buy = bad experience

On the other hand, our recent purchase of a 2006 Hyundai Sonata GLS Premium was a treat of an experience. We worked a deal that was $700 above dealer invoice and got our block heater installed for cost ($100). Can't beat that at all.

Pathway Hyundai (Ottawa) + desire/motivation to buy = good experience.

jww


I guess I gotta travel to Ottawa for my next purchase. These guyz let me down and money wasn't even the factor!

[woohoo!]

It's amazing how little things are so big for car dealers. Come on guys, OEM floor mats. They probably cost the dealer $40 to buy.

Treat a customer nice, he'll tell 4 other people about it.

Treat a customer badly, he'll tell 9 other people about it.

[Huggyd]

Good post to read over. I like it!

It is the little things that tend to make the difference it seems. Back in the day I can remember my dad buying his truck and driving it home he noticed that there was no cigarette lighter in its little spot + no ash tray so he went back, we were gone all of 30 min, now keep in mind no one in the house smokes but the point is that he paid for something and never got it. Well the sales person looked at us like he has never seen us before and started looking for a way out, “well does any one smoke? do you really need one?” this was before the days of the extra smokers package.

[apl16]

if u hate haggling, try an auto-broker. likely get u a good deal 4 a minimal fee.

[jww]

if u hate haggling, try an auto-broker. likely get u a good deal 4 a minimal fee.
Some don't even charge a fee as they get a kick-back from the dealer direct, although this is not as common as the fee-for-service model.

jww

[PJCMTL]

It seems like most dealers, once the deal is signed, lose the notion of
after sales customer service. Most of them are the same. Just leased
a 2006 Chevy product and was told I would receive this survey and get
a after sales service call, etc etc.... it's been 6 weeks now, and ...
nothing.
Left a message to my sales rep telling him what I thought of his
dealership and GM. Probably won't even get a call back.

[jww]

It seems like most dealers, once the deal is signed, lose the notion of
after sales customer service. Most of them are the same. Just leased
a 2006 Chevy product and was told I would receive this survey and get
a after sales service call, etc etc.... it's been 6 weeks now, and ...
nothing.
Left a message to my sales rep telling him what I thought of his
dealership and GM. Probably won't even get a call back.
I can't believe how cruddy some organizations are at customer service, but keep having a great experience with Pathway Hyundai in Orleans/Ottawa. Not only do I keep getting post sales and service surveys, I have had a phone call and an email from the President of Pathway Hyundai since purchasing our Sonata in January. I also notice a distinct increase in Hyundai vehicles in the area where we live with Pathway dealership stickers on them.

jww

[jdgomez]

I recently bought a new 2005 kia spectra. Since it was an 05, I got 0% finance for 5 yrs. I was in need of a new car as my old car was costing an arm and a leg. Anyways, I went in bought the car at MSRP and got the deal done as I had no time/energy to negotiate with them. When I took it home I noticed that it didn't have any floor mats and the owner's manual was missing as well. Next day, I got an owner's manual form another used 05 kia and was told that the 05 kia spectra didn't come with floor mats (http://www.partstrain.com/ShopByDepartment/Floor_Mat). I checked kia's website and they had floor mats listed. So I had to send them the info as proof that it should have floor mats. I went back to the dealership a week later to get them and I was given some rubber mats that I could have bought from Wal-Mart.

It's amazing how they don't have customer service in this business. I wasn't given any apology, rather I was told that the mats are costing them extra.

Oh by the way they took out $6.16 from my bank account that I owe them but was told to forget about it as it was only $6.16.

This great dealership is "KIA OF BRAMPTON" and I'm spreading the word to look out!.

I even told them at my visit that I work for an insurance company and they should be expecting some referrals if I get good service. Was that too much to ask specially when someone is paying MSRP price :nono: :nono:

Customer service is an essential part of the business because it helps the customer think about coming back to your company for more. It doesn't matter if you are selling a business or product since the customer will assess the experience as a whole. I don't believe good service is too much to ask since it was their shop's credibility that was at stake.