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19/01/2007, 09h57
Oil sludging atonement: Toyota settles class-action suit
Posted Jan 17th 2007 9:04AM by Eric Bryant
Filed under: Maintenance, Coupes, Minivans/MPVs, Sedans/Saloons, SUVs, Government/Legal, Recalls/TSBs, Crossovers/CUVs, Toyota
If you're the owner of certain Toyota products built with the 2.2L I4 or 3.0L V6 between 1997 and 2002, you may soon be receiving notification from the automaker concerning its recent settlement in a class-action lawsuit. Filed as the result of damage caused by sludged oil (which ultimately can destroy an engine by clogging lubrication passages), the suit claimed that affected customers suffered from failures despite following Toyota's maintenance recommendations. As a result, Toyota will be extending the warranty of up to 7.5 million vehicles to 8 years and 120 days from the original purchase date (without regard for mileage), and will pay for damage incurred as a result of oil sludge - also referred to as oil gel.
In 2002, Toyota offered an extended warranty to some owners who were affected by the sludging problem, but many customers claim to have been accused of improper maintenance and were forced to pay for their own repairs.
Sludging is the result of several factors, some of which included longer drain intervals, tighter engine tolerances, and the typically higher operating temperatures of new engines. Several other manufacturers have also faced allegations of oil sludging problems and have responded in a variety of ways.
As a consumer, the best defensive measure is, of course, a regular oil change (following the "severe service" schedule if required) with a name-brand oil that meets the manufacturer's recommendations for viscosity and API service rating. Some manufacturers recommend different viscosities for operation in extremely hot or cold climates; as always, the owner's manual is an outstanding source of information on matters like these.
[Source: Consumer Affairs; a hat tip to AB readers Drew and Ryan]
Toyota Agrees to Sludge Settlement for Consumers
Class Action Suit Brings Relief to 3.5 Million Toyota, Lexus Owners
By Joe Benton
ConsumerAffairs.Com
January 8, 2007
Toyota Sludge
• Toyota Agrees to Oil-Sludge Settlement
• Toyota Coughs Up
• Toyota Sludge Complaints
• Lexus Complaints
Consumers saddled with sludge-clogged Toyota engines may soon get some help from the Japanese auto giant under the terms of a class-action lawsuit settlement that covers roughly 3.5 million Toyota and Lexus vehicles damaged by engine oil sludge.
An engine gummed up with oil sludge can cost thousands of dollars to repair and in many cases must be replaced. The class action settlement could potentially cost the automaker hundreds of millions of dollars.
The agreement will allow consumers whose claims have been denied by Toyota to submit those claims to a third-party mediator at no cost for binding arbitration.
The lawsuit, filed in a Louisiana district court, could receive final approval by the middle of February. Details of the settlement are being mailed to 7.5 million current and previous Toyota and Lexus owners.
The agreement provides owners of sludge-damaged Toyotas eight years plus 120 days from the original purchase date to file a complaint.
Toyota consumers who have repaired their sludge-damaged engines may be able to recover their costs. The car only needs to show evidence of oil sludge damage.
The terms of the settlement are transferable to future vehicle owners.
Toyota owners have repeatedly written ConsumerAffairs.Com detailing Toyota's attempts to blame sludge problems on inadequate vehicle maintenance by the owner.
Charles in Arkansas said: "At 36,000 miles the engine gummed up and quit running. My wife had the oil changed at Wal-Mart and did not keep receipts for the oil changes. The North Little Rock dealer and the Toyota representative told us such problems were rare and that we had caused the problem but for $2,500 they could fix it. They inferred that my wife was a liar," he wrote.
With the new agreement, consumers need only show reasonable maintenance in terms of oil changes.
Toyotas covered by the Louisiana settlement include the:
• Camry 4 cylinder from 1997-2001,
• Camry 6 cylinder from 1997-2002,
• Camry Solara 4 cylinder from 1999-2001,
• Camry Solara 6 cylinder 1999-2002,
• Sienna 6 cylinder from 1998-2002,
• Avalon 6 cylinder from 1997-2002,
• Celica 4 cylinder from 1997-1999,
• Highlander 6 cylinder from 2001-2002,
• Lexus ES 300 from 1997-2002 and
• Lexus RX 300 from 1999-2002.
In 2002 Toyota admitted receiving 3,400 complaints about sludged engines and the automaker extended its vehicle warranty to eight years along with unlimited mileage to owners of 1997-2002 Toyota and Lexus vehicles equipped with 3.0-liter V-6 or 2.2-liter four-cylinder engines.
At Toyota dealerships, however, consumers have encountered repeated denials from service managers insisting that sludging occurs primarily when owners fail to change their oil frequently enough.
Lauren wrote ConsumerAffairs.Com from Tampa, Florida that, "My check engine light came on once again so I immediately returned to Stadium Toyota. The next day, I received a call from Stadium Toyota telling me that my engine is damaged due to engine sludge and it will cost me $4,500 to fix it."
In Lawrenceville, Georgia Valerie ran into a hostile dealer despite Toyota confirming her vehicle was "part of their oil gelling/sludge program. The service dept at the dealership says that I'm not entitled to anything," she wrote.
In Apex, North Carolina Jan heard the bad news from her Toyota dealer.
"They checked it over, then called and said that the engine had sludge in it and it needed a $7,000 to $8,000 repair," she wrote.
"They also said it was my fault, because the oil had obviously not been changed properly. When I purchased the car, the Toyota dealer talked me into a $999 extended warranty plan, which he assured me would cover any major issues that might come up with a car. It is called their Tender Loving Care package."
Edward from Parma, Ohio received the Toyota brush-off despite promises of an extended warranty.
"I called the dealer and was basically told by their customer service manager that they refused to do anything and did not care if I chose to file a lawsuit or anything else, Edward told ConsumerAffairs.Com.
Lois from Cedar Rapids is still steaming over her treatment despite promises of an extended warranty.
"We received a letter from Toyota that indicated the engine was covered for a period of 8 years for engine sludge. In February of 2006, at 144,000 miles, the engine started making a loud noise. We were told that our car had 'blown a rod' and needed a new engine. We asked about the previous problem but were told that this was not related to the sludge problem and the car was not covered by Toyota."
The Toyota agreement the court is examining contains no finding of fault by Toyota or its dealers and does not prove Toyota or Lexus vehicles are predisposed to develop oil gel.
Toyota recall
Vehicles: Certain 2004-2007 Sequoia SUVs and 2004-2006 Tundra pickups
Problem: Ball joint problem may be causing steering, noise problems
Call: (888) 270-9371 or (800) 331-4331
Source: Toyota Motor Co.
Toyota Motor Co. on Thursday launched a recall of 533,000 trucks and SUVs over possible steering and suspension problems.
The recall came a week after Toyota reached a settlement in a class-action lawsuit filed over sludge that was apparently building in the engines of millions of vehicles, requiring the engine to be replaced or repaired. As many as 3 million to 4 million vehicles are believed to be involved.
The latest recall includes certain 2004-2007 model year Sequoia full-size sport utility vehicles and 2004-2006 Tundra pickups sold in the United States. A ball joint in the front suspension may be wearing excessively, causing undue noise and making the vehicles difficult to steer.
Toyota spokesman Bill Kwong said the defect may be the cause of 11 accidents resulting in six injuries.
Toyota, which is adding production capacity faster than any automaker in North America, faced nagging questions about its quality after 2.2 million recalls in 2005. But the world's No. 2 automaker managed to reduce recalls by about two-thirds in 2006 and continues to lead the industry in most quality surveys.
Safety recalls declined dramatically industrywide in 2006.
An estimated 10.8 million vehicles were recalled last year, compared with 17.9 million cars and trucks recalled in 2005 and well below the record-breaking 30.8 million recalls in 2004, according to National Highway Traffic Safety Administration data.
While not good news for the automaker, the recall likely won't seriously dent Toyota's solid reputation for quality vehicles, said brand analyst Erich Merkle of IRN Inc. in Grand Rapids.
"They are fallible," he said. "I don't think this is going to hurt them, but they do have to circle back around and hone in on quality."
Merkle said Toyota made a good decision in delaying the start of production for the new Tundras being built at a recently opened $1.28 billion auto plant in Texas.
Toyota initiated Thursday's recall and will notify owners of the involved vehicles in mid-February. The company will replace the left and right front suspension lower ball joint at no cost.
You can reach Sharon Terlep at (313) 223-4686 or sterlep@detnews.com.
Posted Jan 17th 2007 9:04AM by Eric Bryant
Filed under: Maintenance, Coupes, Minivans/MPVs, Sedans/Saloons, SUVs, Government/Legal, Recalls/TSBs, Crossovers/CUVs, Toyota
If you're the owner of certain Toyota products built with the 2.2L I4 or 3.0L V6 between 1997 and 2002, you may soon be receiving notification from the automaker concerning its recent settlement in a class-action lawsuit. Filed as the result of damage caused by sludged oil (which ultimately can destroy an engine by clogging lubrication passages), the suit claimed that affected customers suffered from failures despite following Toyota's maintenance recommendations. As a result, Toyota will be extending the warranty of up to 7.5 million vehicles to 8 years and 120 days from the original purchase date (without regard for mileage), and will pay for damage incurred as a result of oil sludge - also referred to as oil gel.
In 2002, Toyota offered an extended warranty to some owners who were affected by the sludging problem, but many customers claim to have been accused of improper maintenance and were forced to pay for their own repairs.
Sludging is the result of several factors, some of which included longer drain intervals, tighter engine tolerances, and the typically higher operating temperatures of new engines. Several other manufacturers have also faced allegations of oil sludging problems and have responded in a variety of ways.
As a consumer, the best defensive measure is, of course, a regular oil change (following the "severe service" schedule if required) with a name-brand oil that meets the manufacturer's recommendations for viscosity and API service rating. Some manufacturers recommend different viscosities for operation in extremely hot or cold climates; as always, the owner's manual is an outstanding source of information on matters like these.
[Source: Consumer Affairs; a hat tip to AB readers Drew and Ryan]
Toyota Agrees to Sludge Settlement for Consumers
Class Action Suit Brings Relief to 3.5 Million Toyota, Lexus Owners
By Joe Benton
ConsumerAffairs.Com
January 8, 2007
Toyota Sludge
• Toyota Agrees to Oil-Sludge Settlement
• Toyota Coughs Up
• Toyota Sludge Complaints
• Lexus Complaints
Consumers saddled with sludge-clogged Toyota engines may soon get some help from the Japanese auto giant under the terms of a class-action lawsuit settlement that covers roughly 3.5 million Toyota and Lexus vehicles damaged by engine oil sludge.
An engine gummed up with oil sludge can cost thousands of dollars to repair and in many cases must be replaced. The class action settlement could potentially cost the automaker hundreds of millions of dollars.
The agreement will allow consumers whose claims have been denied by Toyota to submit those claims to a third-party mediator at no cost for binding arbitration.
The lawsuit, filed in a Louisiana district court, could receive final approval by the middle of February. Details of the settlement are being mailed to 7.5 million current and previous Toyota and Lexus owners.
The agreement provides owners of sludge-damaged Toyotas eight years plus 120 days from the original purchase date to file a complaint.
Toyota consumers who have repaired their sludge-damaged engines may be able to recover their costs. The car only needs to show evidence of oil sludge damage.
The terms of the settlement are transferable to future vehicle owners.
Toyota owners have repeatedly written ConsumerAffairs.Com detailing Toyota's attempts to blame sludge problems on inadequate vehicle maintenance by the owner.
Charles in Arkansas said: "At 36,000 miles the engine gummed up and quit running. My wife had the oil changed at Wal-Mart and did not keep receipts for the oil changes. The North Little Rock dealer and the Toyota representative told us such problems were rare and that we had caused the problem but for $2,500 they could fix it. They inferred that my wife was a liar," he wrote.
With the new agreement, consumers need only show reasonable maintenance in terms of oil changes.
Toyotas covered by the Louisiana settlement include the:
• Camry 4 cylinder from 1997-2001,
• Camry 6 cylinder from 1997-2002,
• Camry Solara 4 cylinder from 1999-2001,
• Camry Solara 6 cylinder 1999-2002,
• Sienna 6 cylinder from 1998-2002,
• Avalon 6 cylinder from 1997-2002,
• Celica 4 cylinder from 1997-1999,
• Highlander 6 cylinder from 2001-2002,
• Lexus ES 300 from 1997-2002 and
• Lexus RX 300 from 1999-2002.
In 2002 Toyota admitted receiving 3,400 complaints about sludged engines and the automaker extended its vehicle warranty to eight years along with unlimited mileage to owners of 1997-2002 Toyota and Lexus vehicles equipped with 3.0-liter V-6 or 2.2-liter four-cylinder engines.
At Toyota dealerships, however, consumers have encountered repeated denials from service managers insisting that sludging occurs primarily when owners fail to change their oil frequently enough.
Lauren wrote ConsumerAffairs.Com from Tampa, Florida that, "My check engine light came on once again so I immediately returned to Stadium Toyota. The next day, I received a call from Stadium Toyota telling me that my engine is damaged due to engine sludge and it will cost me $4,500 to fix it."
In Lawrenceville, Georgia Valerie ran into a hostile dealer despite Toyota confirming her vehicle was "part of their oil gelling/sludge program. The service dept at the dealership says that I'm not entitled to anything," she wrote.
In Apex, North Carolina Jan heard the bad news from her Toyota dealer.
"They checked it over, then called and said that the engine had sludge in it and it needed a $7,000 to $8,000 repair," she wrote.
"They also said it was my fault, because the oil had obviously not been changed properly. When I purchased the car, the Toyota dealer talked me into a $999 extended warranty plan, which he assured me would cover any major issues that might come up with a car. It is called their Tender Loving Care package."
Edward from Parma, Ohio received the Toyota brush-off despite promises of an extended warranty.
"I called the dealer and was basically told by their customer service manager that they refused to do anything and did not care if I chose to file a lawsuit or anything else, Edward told ConsumerAffairs.Com.
Lois from Cedar Rapids is still steaming over her treatment despite promises of an extended warranty.
"We received a letter from Toyota that indicated the engine was covered for a period of 8 years for engine sludge. In February of 2006, at 144,000 miles, the engine started making a loud noise. We were told that our car had 'blown a rod' and needed a new engine. We asked about the previous problem but were told that this was not related to the sludge problem and the car was not covered by Toyota."
The Toyota agreement the court is examining contains no finding of fault by Toyota or its dealers and does not prove Toyota or Lexus vehicles are predisposed to develop oil gel.
Toyota recall
Vehicles: Certain 2004-2007 Sequoia SUVs and 2004-2006 Tundra pickups
Problem: Ball joint problem may be causing steering, noise problems
Call: (888) 270-9371 or (800) 331-4331
Source: Toyota Motor Co.
Toyota Motor Co. on Thursday launched a recall of 533,000 trucks and SUVs over possible steering and suspension problems.
The recall came a week after Toyota reached a settlement in a class-action lawsuit filed over sludge that was apparently building in the engines of millions of vehicles, requiring the engine to be replaced or repaired. As many as 3 million to 4 million vehicles are believed to be involved.
The latest recall includes certain 2004-2007 model year Sequoia full-size sport utility vehicles and 2004-2006 Tundra pickups sold in the United States. A ball joint in the front suspension may be wearing excessively, causing undue noise and making the vehicles difficult to steer.
Toyota spokesman Bill Kwong said the defect may be the cause of 11 accidents resulting in six injuries.
Toyota, which is adding production capacity faster than any automaker in North America, faced nagging questions about its quality after 2.2 million recalls in 2005. But the world's No. 2 automaker managed to reduce recalls by about two-thirds in 2006 and continues to lead the industry in most quality surveys.
Safety recalls declined dramatically industrywide in 2006.
An estimated 10.8 million vehicles were recalled last year, compared with 17.9 million cars and trucks recalled in 2005 and well below the record-breaking 30.8 million recalls in 2004, according to National Highway Traffic Safety Administration data.
While not good news for the automaker, the recall likely won't seriously dent Toyota's solid reputation for quality vehicles, said brand analyst Erich Merkle of IRN Inc. in Grand Rapids.
"They are fallible," he said. "I don't think this is going to hurt them, but they do have to circle back around and hone in on quality."
Merkle said Toyota made a good decision in delaying the start of production for the new Tundras being built at a recently opened $1.28 billion auto plant in Texas.
Toyota initiated Thursday's recall and will notify owners of the involved vehicles in mid-February. The company will replace the left and right front suspension lower ball joint at no cost.
You can reach Sharon Terlep at (313) 223-4686 or sterlep@detnews.com.