Mitch
13/12/2010, 12h40
Customer loyalty is incredibly important to automakers and something earned by providing both good products and service. J.D. Power (http://www.autoblog.com/tag/J.D.+Power+and+Associates/) has just put out its 2010 Customer Retention Study to show how well each automaker is doing at keeping existing car buyers coming back for more. Leading the way are Ford (http://www.autoblog.com/make/ford/) and Honda (http://www.autoblog.com/make/honda/) who tie each other with a 62 percent rate of customer retention. Hyundai (http://www.autoblog.com/make/hyundai/), Lexus (http://www.autoblog.com/make/lexus/) and Toyota (http://www.autoblog.com/make/toyota/) are right on their heels however with a rate of 60 percent each.
Overall, import manufacturers have the edge on the domestics but that gap has slimmed down due to customers realizing that American automakers are producing a greater number of good products. Of the top 10 automakers in the study, nine are imports.
One of those imports is Kia (http://www.autoblog.com/make/kia/), which has climbed the most compared to the 2009 study. Rising 21 percentage points, the Korean automaker now sees a rate of retention of 58 percent. That's 10 points above the industry average.
Be sure to click past the jump (http://www.autoblog.com/2010/12/08/ford-honda-lead-latest-j-d-power-owner-loyalty-survey/#continued) to take a look at the full press release for more information on this study
http://www.blogcdn.com/www.autoblog.com/media/2010/12/jd-power-loyalty-study.jpg
Overall, import manufacturers have the edge on the domestics but that gap has slimmed down due to customers realizing that American automakers are producing a greater number of good products. Of the top 10 automakers in the study, nine are imports.
One of those imports is Kia (http://www.autoblog.com/make/kia/), which has climbed the most compared to the 2009 study. Rising 21 percentage points, the Korean automaker now sees a rate of retention of 58 percent. That's 10 points above the industry average.
Be sure to click past the jump (http://www.autoblog.com/2010/12/08/ford-honda-lead-latest-j-d-power-owner-loyalty-survey/#continued) to take a look at the full press release for more information on this study
http://www.blogcdn.com/www.autoblog.com/media/2010/12/jd-power-loyalty-study.jpg