427 QEW Kia

The sales consultant Matthew Klepkais excellent but the manager Vinny Ngo is absolutely rude with no regard for customer service. I had the misfortune of visiting them today on 17th Jan 2019 and I immediately regretted that. When I visited day before they told me interest rate is .99% on a demo Kia Sorento but they changed their offer today. That’s fine with me as it happens occasionally in business dealings. What really surprised me is his behaviour. He told me we are doing you a favour with the price and if you can’t afford it then please do not waste our time. He also said that his senior Mr. Sachdeva who is on vacation made the mistake with the price and he will make sure the price is corrected as soon as he’s back. I’m surprised the person like Mr. Sachdeva handling such a big dealership can make mistakes with price. I have no doubt it was only an excuse to be rude to us. I hope I never meet him again in my life as the experience was horrific. I suggest going to other dealership if you don’t want your dignity trashed. He’s the manager and he didn’t bothered to ask us to sit. He was sitting in his chair and kept on insulting us. I am deeply hurt and insulted as a human being. His behaviour is against Canadian Values, Morals and business ethics. I only have one message for them that you are not the only dealership of Kia Motors. Good luck with that attitude.