Baytowne Hyundai

I WOULD STRONGLY RECOMMEND GOING ANYWHERE BUT HERE. No concern for you, your vehicle, your safety, your time, your job, your money. Once you sign those papers and drive away in a brand new $40000 vehicle, you're just another person to them. I had warranty issues since before I left the lot (scratch in dash) first service I complained of bad shifting and my USB port won't work. Ashleigh told me that I am using the wrong cord and it's my fault. (Let's add how rude of a human she is) Problem not resolved till 32 000kms, when they replaced it due to a faulty connection inside the port. Second service I complained I still had bad shifting and now a vibration throughout entire vehicle. At 30 000KM on my 2018 Santa Fe Sport I noticed my passenger window was scratched in multiple places from a faulty seal. I had to fight to get the window replaced, I had to fight to have the shifting assessed, turns out it had a FAULTY TRANSMISSION since NEW. My dash was still not repaired. Baytowne did nothing to help me out with this situation. I had to fight and fight to get a rental car paid - they had no plan of ever offering help. Dave the service manager told me it would be "fun" to have 2-4 days off work? (I live 2 hours away in a small town) You're kidding right. Also, due to this vibration my tires have uneven cupping. Well apparently cupping happens on all SUV's and it's also normal to burn through a set of tires I got January 18th-November 1st. He then proceeded to tell me that you don't buy an SUV for luxury and the vibration is due to my crappy suspension the vehicle comes with. I actually work at a dealership where I am the Warranty Administrator - I know how warranty works. But I guess being so young I am easy for them to take advantage of. I went in for a basic service with an appointment made way in advance, they didn't do my oil change till 2 hours after I dropped it off and my boyfriend asked why the car hadn't even moved. So please, if I can even help one person not have to go through the same nightmare with this greedy location/company I would be happy.