Kanata Toyota

Nothing but good things to say about the staff at Kanata Toyota. Same faces recognize me everytime I come in for service. Always explain everything upfront and provide excellent service. I would recommend them to anyone looking for a new place to service their vehicles.

An update on my new 2020 Camry I came to get service done. The four things I reported at my initial visit as faulty have been diagnosed as normal operation. Both driver and passenger side windows were operating differently. The driver side window was vibrating when opening, the passenger in the other hand was slow when closing with motor making noise. I also never heard that it's normal operation for the fuel gauge indicator to get stuck at full after driving 145km and then rapidly going down, that's terribly misleading, inaccurate and very concerning/dangerous for the drivers. The service desk was informed me that's all normal and my car is fine. The service advisor Matthew Lafontaine took a call on my request and after intense discussion I was told that I should seek service at another Toyota dealership and that statement blew me away how rude and unprofessional his comment was. The same comment Mike Torunski who's their Director of operations made after I received the call the next day, I was blamed to have used abusive language and some other terrible statements their 'Director' made....HORRIBLE, HORRIBLE!!! Save yourself from the frustration, anger as these people have poor customer service, incapable technicians who were not able to fix any of my reported issues for almost brand new vehicle I paid $45.000with only 9000km on it. DO NOT GO THERE!!!