Newmarket Mitsubishi

Our salesman Brent, and the staff at Newmarket Mitsubishi took care of us very well. Bought a 2013 RVR. Special thanks to the detailer who made this car look brand new. Thanks to Brent for giving us first dibs on this vehicle. Much appreciated. Would definitely return to this dealership in the future.

Sales team is great, service and parts team is great I have bought 4 cars from this dealership

Very disappointed in Newmarket Mitsubishi. Purchased a used 2013 Mitsubishi Lancer GT in this dealership that still covered with no charge 10 years/160k powertrain warranty. The day I drove the car from dealership to home. Problem came out, handbrake light popping in the dash. I have to hold down the handbrake while driving. Called and emailed the sales guy Param about the issue and told me to bring it back to fix by their technician. This is still under the 30day safety warranty. After 3 weeks another issue came out with engine light in the dash. Brought to Newmarket Mitsubishi for service as scheduled. Meet the service manager that is so mean when he talked to me. Maybe because I'm Asian. They fixed the issues in just a few minutes with the simply loose gas cap that cause the engine light on and checked the handbrake with no problem as technician told me. Then worst thing happened when the service manager ask me to pay $271.00 which I paid for diagnosing the loose gas cap that cause the engine light on which I think covered by warranty. Wow!!Amazing service.!So, everytime the gas cap loose, engine light will come out, bring the car in Newmarket Mitsubishi for service and pay f....king amount. Where is the "no charge 10 years powertrain warranty" if you have to pay for diagnosing the engine for engine light on?Engine light will come out when there is issue in the powertrain. I requested to see the general manager but staff and the service manager ignored me. This is the worst experience ever. Don't go to this delearship or you will be disappointed.

I bought a 2012 Grand Caravan from Newmarket Mitsubishi (301 Mulock Drive). I made a deposit which I was informed was non refundable. There was no second key and so I asked Jordano (Sales rep) to call the previous owners to inquire about it. He responded with “They could not find the key and wasn’t likely to turn up” The day I was scheduled to pick up the vehicle, and while I was halfway there, Steve the Financial Manager called to say the vehicle was not ready because it received a scratch. I went to the dealership to see the scratch – Big dent in the sliding door along with scratches and the handle all scratched up as well. It was stated that they would fix any damages at their cost. At that time we learned that an extra key would be $200+ and we asked about some form of compensation. Stephano (General Manager) said he would speak with Jordano (Sales Rep) and they could come up with something. A loaner car was offered but they could not confirm make or model at the time so we stuck with our family loaner. (3 kids car seats) After a week the vehicle was fixed and I arrived at the agreed time at Newmarket Mitsubishi to complete the paperwork and final payment before pickup. Only Steve the finical Manager was there. No General Manager, No Sales Rep, No apology for the accident, the delay, extra travel and inconvenience. The car was not ready, as I had been told, and I waited another half hour while they brought it into the parking lot and put plates on. We were told they would cover $200 of the key then it changed to $60.00 then it changed to $100. They didn’t feel they needed to compensate us because they fixed the vehicle that they damaged. I didn’t think I was being unreasonable to ask for them to cover the cost of a second key. After many many phone calls back and forth, I involved the www.ucda.com and Stephano finally called me back. He finally agreed to pay for the second key, to only call back within an hour to say they called the previous owner and they now have the second key and it will be mailed to me. I mentioned how I asked Jordano to call the previous owners before they damaged my vehicle which I was informed he did and they told him they did not have the key… but Stephano calls and the key magical appears. This dealership Newmarket Mitsubishi had an accident, which I accept. They could have used that as an opportunity for a positive customer experience. In the end all we wanted was the cost of a second key. Apparently waiting for a please, thank you or sorry doesn’t work anymore. Instead, Newmarket Mitsubishi provided a very negative experience and accepted no accountability to fix it well. They have an unhappy purchaser who was greatly inconvenienced, who received different stories at different times, who had to spend endless hours on the phone or travelling back and forth. It has been exhausting, very stressful and upsetting and so unnecessary.