Press release
Source: Michelin North America
GREENVILLE, S.C., -- The results of the 2009 J.D. Power and Associates Original Equipment Tire Customer Satisfaction(SM) study are in and Michelin ranks highest in OE Tire Customer Satisfaction for Luxury Vehicles; Passenger Cars; and Truck/Utility Vehicles.
Scoring an average of 55 points higher than the industry average in each segment, Michelin claimed its 57th, 58th and 59th J.D. Power and Associates Awards, four-times more than all competitors combined. The survey of year two owners of vehicles included 14 tire manufacturers. Michelin led all brands in overall satisfaction in the Luxury Vehicle; Passenger Car; and Truck/Utility Vehicle segments, and posted the highest score in all index factors. Luxury Vehicles, Passenger Car Vehicles, and Truck/Utility vehicles represent the three largest segments of the market.
"We are very gratified that consumers continue to have a high level of satisfaction with Michelin tires. We have a 'no compromise' approach to providing the handling, traction, ride and long wear that we believe consumers value, especially at a time when everyone is making the most of every dollar," said Tom Chubb, vice president of original equipment marketing for Michelin North America.
"Consumers make difficult choices every day and their recognition of Michelin through these latest J.D. Power and Associates Awards demonstrates our commitment, and that of our original equipment vehicle manufacturers who have chosen Michelin to meet their needs and expectations," said Chubb. "These latest awards once again encourage everyone at Michelin to continue our work and innovation to meet the needs of the customer."
J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting and customer satisfaction. They are headquartered in Westlake Village, Calif.
Dedicated to the improvement of sustainable mobility, Michelin designs, manufactures and sells tires for every type of vehicle, including airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty trucks, motorcycles and the space shuttle. The company also publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Greenville, S.C., Michelin North America (www.michelin-us.com) employs approximately 22,600 and operates 19 major manufacturing plants in 17 locations.
photo:Michelin
Source: Michelin North America
GREENVILLE, S.C., -- The results of the 2009 J.D. Power and Associates Original Equipment Tire Customer Satisfaction(SM) study are in and Michelin ranks highest in OE Tire Customer Satisfaction for Luxury Vehicles; Passenger Cars; and Truck/Utility Vehicles.
Scoring an average of 55 points higher than the industry average in each segment, Michelin claimed its 57th, 58th and 59th J.D. Power and Associates Awards, four-times more than all competitors combined. The survey of year two owners of vehicles included 14 tire manufacturers. Michelin led all brands in overall satisfaction in the Luxury Vehicle; Passenger Car; and Truck/Utility Vehicle segments, and posted the highest score in all index factors. Luxury Vehicles, Passenger Car Vehicles, and Truck/Utility vehicles represent the three largest segments of the market.
"We are very gratified that consumers continue to have a high level of satisfaction with Michelin tires. We have a 'no compromise' approach to providing the handling, traction, ride and long wear that we believe consumers value, especially at a time when everyone is making the most of every dollar," said Tom Chubb, vice president of original equipment marketing for Michelin North America.
"Consumers make difficult choices every day and their recognition of Michelin through these latest J.D. Power and Associates Awards demonstrates our commitment, and that of our original equipment vehicle manufacturers who have chosen Michelin to meet their needs and expectations," said Chubb. "These latest awards once again encourage everyone at Michelin to continue our work and innovation to meet the needs of the customer."
J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting and customer satisfaction. They are headquartered in Westlake Village, Calif.
Dedicated to the improvement of sustainable mobility, Michelin designs, manufactures and sells tires for every type of vehicle, including airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty trucks, motorcycles and the space shuttle. The company also publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Greenville, S.C., Michelin North America (www.michelin-us.com) employs approximately 22,600 and operates 19 major manufacturing plants in 17 locations.
photo:Michelin