TIRE REPLACEMENT PROGRAM
Ford will be replacing twice as many tires as last year, and the company is working with other major tire manufacturers to expand the supply of replacement tires as rapidly as possible.
Initial details of the program:
- The company is replacing all 15, 16, and 17-inch Wilderness AT tires on Ford Motor Company products.
- Most Wilderness AT tires are found on the following Ford vehicles: Explorer, Expedition, Ranger and some F-150 pick up trucks. More than 80% of the tires in question are on Explorer.
- Tires can be obtained from the more than 3,500 authorized Ford and Lincoln Mercury dealers that carry tires or from other authorized tire retailers.
- Tires will be replaced at Ford and Lincoln Mercury dealers free of charge to customers. Ford will reimburse customers who purchase tires from other authorized retailers, with proof of purchase, up to a maximum amount. The maximum amount for 15 and 16-inch tires is $110 per tire; for 17-inch tires, $130 per tire.
- A list of recommended replacement tires will be available at authorized dealers and will be posted on Ford's website, www.ford.com under the Breaking News header. Firestone tires will not be used as replacements in this program.
- Because real world tire performance data, information from NHTSA and technical analysis shows that newer tires, those under three years old, have much lower failure rates, Ford will be prioritizing replacement of tires based on the age of the tire. Ford will replace all tires, but will be working with its customers to prioritize the replacement of older tires.
- Ford will contact customers by mail shortly regarding the replacement process. Customers can contact Ford at any time for information through the company's toll free customer service center at 866-300-1226, or by email at tireinquiry@ford.com .
- Other Firestone tires on Ford Motor Company vehicles are not part of this program.