Lincoln Dealers Rank Highest in Customer Service According to J. D. Powers

The scores and placement of the 2004 CSI will no doubt shake up Japanese luxury makers. While each major brand, Infiniti, Lexus

Audi and Jaguar were the two nameplates that showed the biggest improvements over last year, with a gain of 31 points apiece. (Photo: Andrew McCredie, Canadian Auto Press)

and Acura, beat the industry average and achieved the status of a 900 point or higher score, it's the domestic carmakers that are now satisfying their customers in the service department best, at least according to J. D. Power.

Which nameplate improved most? The study shows Audi and Jaguar had the highest gains at 31 points apiece, while Land Rover managed a significant increase of 29 points. Audi also moved up in ranking, now positioned in 10th place beside Hummer, due mostly to happier

Audi also moved up in ranking, now positioned in 10th place beside Hummer, due mostly to happier maintenance and repair customers. (Photo: Shawn Pisio, Canadian Auto Press)

maintenance and repair customers. To be specific, the survey said that the German brand scored higher for the consideration it gave to the amount of time a customer waited to speak to a service advisor and the time it took to get the vehicle after the service was completed.

Regarding Audi Ivers commented, "This is noteworthy, considering that in the past, Audi customers have experienced some difficulty in getting an appointment." He continued, "That was a consequence of their popularity, which outran the dealer's capacity to service them."

All General Motors' nameplates scored above the industry average as well, impressive considering the breadth of brands the automaker sells.