Barely a year has gone by since Consumer Reports (CR) handed over a near perfect 99% score to Tesla’s Model S, a grade that had never been awarded by the prestigious magazine. Today though, CR’s somewhat changed it’s mind by declaring that the car’s reliability is not better than « average ».
In fact, after a many month long term test and having travelled 15,743 miles (25,336 km), the Model S suffered a number of failures before its scheduled 12,000 miles (19,312 km) routine maintenance check-up. Some of the issues included a non-responsive touchscreen, essentially cutting off many various functionalities and retractable door handles that would refuse to deploy.
Other issues included a broken 3rd row seatbelt and bumper clips that had to be replaced. On top of this, Tesla preventatively replaced a 12-volt battery, the HVAC filter housing, and the powertrain battery’s coolant pump.
If CR’s Tesla Model S was less than perfect, the company’s customer service was nothing less than stellar, according to the magazine. As CR tabulates this year’s reliability surveys, it is possible that the Model S’ reliability may drop to « below average » depending on the frequency and severity of problems reported by their subscribers.
Source: Consumer Reports
In fact, after a many month long term test and having travelled 15,743 miles (25,336 km), the Model S suffered a number of failures before its scheduled 12,000 miles (19,312 km) routine maintenance check-up. Some of the issues included a non-responsive touchscreen, essentially cutting off many various functionalities and retractable door handles that would refuse to deploy.
Other issues included a broken 3rd row seatbelt and bumper clips that had to be replaced. On top of this, Tesla preventatively replaced a 12-volt battery, the HVAC filter housing, and the powertrain battery’s coolant pump.
If CR’s Tesla Model S was less than perfect, the company’s customer service was nothing less than stellar, according to the magazine. As CR tabulates this year’s reliability surveys, it is possible that the Model S’ reliability may drop to « below average » depending on the frequency and severity of problems reported by their subscribers.
Source: Consumer Reports