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| Loyal customers who may have purchased vehicles the month prior, and paid thousands more to do so, may feel ripped off. (Photo: Trevor Hofmann, Canadian Auto Press) |
Another negative effect to incentive programs offering such dramatic discounts is that loyal customers who may have purchased vehicles the month prior, and paid thousands more to do so, may not only feel ripped off by the automaker they've been loyal to, but may also see the resale value of their new car plummet overnight. After all, it's extremely difficult and expensive to inure a customer to any brand, and by offering something significantly better to one customer that wasn't offered to another, only because the first buyer happened to step into the dealership a day before the second buyer, is a recipe for discontent. No one likes paying too much.
Obviously the Big 3 feel such tactics are worth the risks, and over the short term they may be right.






