Do you get the impression that Volkswagen builds its cars to a different grade than the majority of entry-level brands? They've
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| Do you get the impression that Volkswagen builds its cars to a different grade than the majority of entry-level brands? (Photo: Trevor Hofmann, Canadian Auto Press) |
been doing so for years, and because of this have developed that ardent following I spoke of previously. Of course, it would be negligent of me not to mention that the general reliability of its cars isn't quite up to their respective perceived quality. VW has been working hard at improving its standing in J. D. Power and Associates Initial Quality (IQS), Vehicle Dependability (VDS) and Customer Satisfaction (CSI) studies, among others, where it regularly rates below average.
It should be mentioned, mind you, that J.D. Power's studies aren't exacting science, per se, but rather, like any poll or survey, derive answers reflective of the questions asked. Volkswagen owners might also be a lot pickier than Buick owners, for instance, while there's a lot less that can go wrong with a 2-valve per cylinder, OHV powerplant and four-speed automatic transmission combination, and therefore the more high-tech German brand's results may vary as a result. But in the end, people pay attention to the J.D. Power studies, and this no doubt reflects in VW's sales numbers - which have been dwindling over the years.
This is a shame, as Volkswagen's cars are some of the most beautifully made and most enjoyable to drive in their respective segments. Take into consideration, for example, that the 2005 IQS winners in the premium midsize category were Buick's Century (I didn't even know this car was still available)
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| Volkswagen's cars are some of the most beautifully made and most enjoyable to drive in their respective segments. (Photo: Trevor Hofmann, Canadian Auto Press) |
in first, while 2nd and 3rd places were tied up by the Chevy Impala and Pontiac Grand Prix, three rather bland and unimpressive cars that I just plain don't enjoy to look at, let alone sit inside or drive, and you'll understand my frustration. The same goes for dependability, with the 2005 VDS placing the Buick Century, once again, on top, followed by the Buick Regal, another driver's car - not - and the Toyota Avalon - the previous generation being the automotive equivalent of a comb-over - can a list of prospective cars get more boring? So, if you want reliability at all costs, this is your list of winners. If you want styling, performance and assembly quality that is second to none, or in other words, if you want a car built by passionate people for automotive enthusiasts, Volkswagen's Passat is near the top on my list.
