Backup camera issues strike again. Mitsubishi Motors is recalling tens of thousands of its best-selling compact crossovers in Canada and the U.S. due to a software flaw that can render the rearview camera system inoperable, increasing the risk of collisions and pedestrian injuries.
What models are affected?
The recall impacts 67,146 vehicles in the United States and an additional 27,918 in Canada, covering standard gas-powered 2025 and 2026 Outlander models as well as 2026 Outlander Plug-in Hybrid (PHEV) variants.
Gas-powered models make up the vast majority of the affected fleet. While tens of thousands of vehicles are subject to the recall, Mitsubishi estimates that only around one percent of them actually harbor the defect.
The problem
According to recall documentation filed with the National Highway Traffic Safety Administration (NHTSA) and Transport Canada, the issue stems from improper software programming within the Alliance In-Vehicle Infotainment (A-IVI) system. The bug can cause the 12.3-inch touchscreen to freeze, fail to boot, restart unexpectedly, scroll uncontrollably or display a black screen. All of which are bad, obviously. The worst possibility is that the backup camera image might not appear when the driver shifts into reverse. And that poses an obvious risk, as well as making the vehicle illegal to operate according to regulations in both Canada and the U.S.
Mitsubishi is far from the only manufacturer battling camera failures; similar software and hardware bugs supplied predominantly by Bosch have prompted recent recalls by Ford, General Motors, Stellantis, Volkswagen and Honda.
The automaker first started investigating a possible issue in October 2025 following a field report from Canada that detailed an unresponsive Outlander display. As additional Canadian reports surfaced through early 2026, engineers isolated the underlying code error. To date, Mitsubishi has logged 39 warranty claims and one field report regarding the issue in the U.S.
The solution
Mitsubishi dealers will install an updated A-IVI software package free of charge. Vehicles produced after July 28, 2026, have already received the corrected code from the factory and aren’t subject to the new recall.
Dealerships will be formally notified on September 9, 2026, with owner notification letters scheduled to go out starting September 24. Affected owners can check their Vehicle Identification Number (VIN) on the NHTSA or Transport Canada recall databases to confirm if their SUV requires servicing.