J.D. Power and Associates just published the results of its 13th annual Navigation Usage and Satisfaction Study dealing with automakers’ factory-installed systems.
The study, which polled 18,303 owners who bought or leased 2011 model-year cars equipped with a navigation system, found that owners experienced an average of 351 problems per 100 navigation systems.
A full third of the issues reported are related to ease-of-use.
According to J.D. Power and Associates, “the trend towards integrating the controls of different systems in the vehicle, including audio, climate control and phone, only adds to the ease-of-use issues that owners experience with their navigation system.”
Here are the top 10 navigation systems ranked by vehicle model:
Interestingly (or not), the Toyota RAV-4, Lincoln MKX, Volvo XC90, Jaguar XJ, and Mercedes-Benz M-Class and GL-Class are at the back of the pack.
The study, which polled 18,303 owners who bought or leased 2011 model-year cars equipped with a navigation system, found that owners experienced an average of 351 problems per 100 navigation systems.
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| Dodge Charger 2012 (Photo: Sebastien D'Amour/Auto123.com) |
A full third of the issues reported are related to ease-of-use.
According to J.D. Power and Associates, “the trend towards integrating the controls of different systems in the vehicle, including audio, climate control and phone, only adds to the ease-of-use issues that owners experience with their navigation system.”
Here are the top 10 navigation systems ranked by vehicle model:
- Dodge Charger
- Hyundai Genesis Coupe
- Chrysler 300 Series
- Acura TSX
- Audi S4
- Hyundai Elantra
- Ford Flex
- Ford Fusion
- Lincoln MKS
- Hyundai Sonata
Interestingly (or not), the Toyota RAV-4, Lincoln MKX, Volvo XC90, Jaguar XJ, and Mercedes-Benz M-Class and GL-Class are at the back of the pack.