A document released by the National Highway Traffic Safety Administration and posted on the Wall Street Journal's website reveals that GM employees must refrain from using certain words in their communications and reports.
The automaker wants “engineering results, facts, and judgements.” Employees need to avoid “speculations, opinions, vague non-descriptive words, or words with emotional connotations.”
GM's black list includes such expressions as “dangerous,” “flawed,” “critical,” “problem,” “decapitating,” “disemboweling,” “suicidal”, “potentially disfiguring,” and “widow-maker.”
Employees are told to use more appropriate terms like “above/below/exceeds expectations” instead of “good/bad” or “does not perform to design” instead of “defective.”
Source : blogs.wsj.com
The automaker wants “engineering results, facts, and judgements.” Employees need to avoid “speculations, opinions, vague non-descriptive words, or words with emotional connotations.”
GM's black list includes such expressions as “dangerous,” “flawed,” “critical,” “problem,” “decapitating,” “disemboweling,” “suicidal”, “potentially disfiguring,” and “widow-maker.”
Employees are told to use more appropriate terms like “above/below/exceeds expectations” instead of “good/bad” or “does not perform to design” instead of “defective.”
Source : blogs.wsj.com