"Nonetheless oil breakdown and sludging, if allowed to occur, will affectengine life and performance which leads us to our new program".
The Toyota Canada program includes:
1) A direct mail campaign to owners of certain 1997-2001 vehicles reminding them of the importance of proper vehicle maintenance and highlighting the Toyota and Lexus maintenance schedule located in their owners manual supplement or from their local dealer.
2) A recommendation that all owners keep complete and accurate maintenance records for their vehicles. This step will facilitate future warranty service during their ownership of the vehicle.
3) Underlining the convenience and peace of mind of having routine maintenance performed at their local, authorized Toyota or Lexus dealer. This also ensures that only genuine Toyota/Lexus parts and lubricants are used in their vehicles and that a complete service history is automatically maintained.
4) Advice to owners who have not regularly maintained their vehicles to get back on a regular schedule by taking their vehicles in for servicing.
5) Owners in this latter group who notice the tell-tale signs of engine sludge formation are advised to take their vehicle to their local dealer to have the engine inspected. These signs may include the emission of blue smoke from the tailpipe and/or excessive oil consumption which may cause overheating, rough running and the engine- check light to come on.