According to a recent study by J.D. Power & Associates, using data from the U.S. National Highway Traffic Safety Administration (NHTSA), consumer complaints about vehicle software in new cars have been growing steadily over the past several years, and 2016 is already on pace with the record-setting level of 2015.
So far this year, consumers have filed 202 formal complaints with the NHTSA pertaining to software that controls the technology prevalent in vehicles. NHTSA had received 204 software-related complaints during the same time a year ago, and 615 for the full year, surpassing the previous annual record of 505 set in 2014.
During the past five years, consumers have registered 2,011 complaints related to automotive software with the NHTSA.
Which car companies generated the most consumer complaints? The USA Today reports that Tesla, smart, Volvo, and Jaguar Land Rover lead the way. Those with the fewest complaints about vehicle software include Toyota, Mazda, Subaru, Chevrolet/GMC, and Ram.